DELIVERY INFORMATION

Our deliveries are sent out by Royal Mail or courier depending on the delivery type chosen and most will require a signature especially those on the Next Working Day services. For this reason someone will normally need to be at the delivery address to accept the parcel. We can also deliver your order to a workplace, friend's or relative's address if you provide this as your delivery address when ordering.

If you have chosen a Next Day service and wish the couriers to leave the parcel in a safe place in the event that you are not available to accept delivery, you can add these instructions at the checkout. Please note that this is at the driver’s discretion and that you accept all risks & liability when instructing parcels to be left in your absense.

Any undelivered items that are not collected within the timeframes set out in 'The Delivery Process' will be returned to us and a redelivery charge would apply.

DELIVERY CHARGES TO UK MAINLAND

Standard, Next Working Day, Timed & Saturday Delivery are to UK addresses excluding the following postcodes: HS1-9, IV1-63, KA27-28, KW1-17, PA20-78, PH19-50, ZE1-3, JE1-4, GY1-9, IM1-9, TR21-25 & BT1-98.

COURIER DELIVERY CHARGES TO SCOTTISH HIGHLANDS, NORTHERN IRELAND & OFFSHORE ISLANDS

Applies To The Following Postcodes: HS1-9, IV1-63, KA27-28, KW1-17, PA20-78, PH19-50, FK17-22, ZE1-3, IM1-9, TR21-25 & BT1-98

Standard, Before 12noon, Before 10.30am and Saturday Delivery options are not available to the Scottish Highlands, Northern Ireland, or Offshore Islands.

NB: We cannot deliver to the Channel Islands (JE1-4 & GY1-9), Republic Of Ireland or BFPO.

THE DELIVERY PROCESS

We have partnered Royal Mail and a number of the UK's leading couriers to carry out the delivery of your order.

ROYAL MAIL will normally attempt delivery to your neighbour if you are unavailable, unless you have given prior instructions to Royal Mail against this. If delivery is unsuccessful you should be left a card to advise that the parcel will be available to collect from your local Royal Mail Delivery Office. However if you are expecting an item please check with your neighbours and sorting office whether they have received your item as on some occaisions the postman may not have been able to leave a card. If the parcel is not collected within 18 days it will be returned to us and a redelivery charge would apply to resend this to you.

COURIERS are used for all Next Working Day, Timed and Saturday services. The courier will normally attempt delivery to your address only, unless instructions have been given to leave the parcel with a neighbour or in a safe place. If there is no answer, a redelivery will automatically take place on the next working day. Should this redelivery also be unsuccessful the parcel will be held at the local depot for collection within 5 working days before being returned to us and a redelivery charge would apply to resend this to you.

Please contact us on 01707 255 100 prior to despatch if you wish to confirm the method that will be used for delivery of your order.

STANDARD DELIVERY

Our great value Standard Delivery option is ideal when you do not need items to be delivered urgently.

Most Standard Delivery orders will be sent out by Royal Mail, but large or bulky items will be sent via courier.

We will process and pack Standard Delivery orders within 1-2 working days and you will normally receive your parcel within 5 working days of despatch. However we recommend allowing 10 working days after despatch before contacting us about a late delivery. This is because Royal Mail does not consider an item as missing until 15 working days from the date of posting, so we are unable to investigate with them until after this time.

Tracking details are not available for orders sent through the post. However, please be aware that unless you have given prior instructions to Royal Mail they will also attempt delivery to a neighbour, or failing this return the item to your local Royal Mail Delivery Office. You should check with your neighbours and local sorting office, as the postman may have run out of calling cards to notify you should this have taken place.

Large or bulky items may have been sent by courier and if this is the case your despatch email will contain a parcel reference and a link to track the delivery. Should you have any queries for a courier delivery just give us a call or contact the carrier quoting your parcel reference.

NEXT DAY DELIVERY

Next Day Deliveries will be made by courier on the next working day, Monday to Friday (excluding weekends and Bank Holidays) between 8.30am and 5.30pm.

For Next Day Delivery your order must be received by 4pm the day before the delivery is required. Orders received after this time will be processed the following working day.

Orders received on Friday before 4pm will be delivered on Monday (excluding Bank Holidays).

Orders placed on Friday after 4.00pm, during the weekend or on a bank holiday will be processed the following working day.

NEXT DAY DELIVERY BEFORE 12 NOON OR 10.30AM

Next Day Deliveries before 12noon or 10.30am will be made by courier Next Working Day Monday to Friday (excluding weekends and Bank Holidays).

For Next Day Delivery before 12noon or 10.30am your order must be received by 4pm the day before the delivery is required. Orders received after this time will be processed the following working day.

Orders received on Friday before 4pm will be delivered on Monday (excluding Bank Holidays).

Orders placed on Friday after 4.00pm, during the weekend or on a bank holiday will be processed the following working day.

You can find a parcel reference and a link to track the delivery in your despatch email. Should you have any queries about the delivery just give us a call or contact the courier quoting your parcel reference.

SATURDAY DELIVERY

Saturday Deliveries will be delivered by courier on the next Saturday. Your order must be received by 4pm on Friday. Orders received after this time will be despatched the following week.

You can find a parcel reference and a link to track the delivery in your despatch email. Should you have any queries about the delivery just give us a call or contact the courier quoting your parcel reference.

DELIVERY OF SITE & VAN BOXES, TOOL CABINETS & CHESTS.

Site & Van Boxes, Workshop Roller Cabinets & Chests ordered from Tool Venture will be sent direct from the manufacturer and can only be delivered within the UK Mainland (excluding Scottish Highlands – see postcodes above).

Due to the size and weight of these products a 2-man lift will be required when unloading.

1-2 DAY DELIVERY

Applies To The Following Postcodes: HS1-9, IV1-63, KA27-28, KW1-17, PA20-78, PH19-50, FK17-22, ZE1-3, JE1-4, GY1-9, IM1-9, TR21-25 & BT1-98

Deliveries will be made by courier within 1-2 working days, Monday to Friday (excluding weekends and Bank Holidays) between 8.30am and 5.30pm.

Your order must be received by 4pm for despatch the same day. Orders received after this time will be processed the following working day.

Orders received on Friday before 4pm will be delivered on Monday or Tuesday (excluding Bank Holidays).

Orders placed on Friday after 4.00pm, during the weekend or on a bank holiday will be processed on the next working day for delivery in the 1-2 days following despatch.

You can find a parcel reference and a link to track the delivery in your despatch email. Should you have any queries about the delivery just give us a call or contact the courier quoting your parcel reference.

ADDITIONAL INFORMATION

Orders placed on Friday after 4.00pm, during the weekend or on a bank holiday will be processed the following working day. For example Next Working Day orders placed after 4pm on Friday and on Saturday or Sunday will be processed on Monday (excluding public holidays) and delivered on Tuesday. Where the Monday is a public holiday your order will be processed on Tuesday.

In the case of orders paid by card or through Google Checkout, you will only be charged for goods once they have been despatched from our warehouse and only one delivery charge will be applied to the order even if we send more than one parcel. When paying using PayPal, the full amount will be debited from your account at the time of placing your order.

Once your order has been despatched you will receive an email to confirm despatch. If you have selected a Next Working Day service this email will also include details of how to track the delivery of your parcel. Tracking will not normally be available for orders sent on the Standard Delivery service.

Delivery estimates for your order are based on the delivery service levels provided by Royal Mail and the couriers but should be treated as a guide only. We do not accept any liability for delayed deliveries including, but not limited to, those caused by any third party, fire, flood, mechanical breakdown, adverse weather or the recipient not being available to sign at the time of delivery.

COUNTRIES WE DELIVER TO

This includes the following:

• UK Mainland (includes Isle of White)
• Scottish Highlands
• Offshore Islands (All Scottish Islands, Isles of Scilly, Isle of Man)
• Northern Ireland

We do not ship to Channel Islands, BFPO or Republic of Ireland